Privacy Policy

Privacy Policy

Effective Date: 14 February 2025

Forget Me Knot - Gifts for Dementia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.forgetmeknot.com.au. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our website.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party providers)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visit
  • Other analytics data

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfil orders
  • To provide customer support
  • To improve our website and services
  • To send marketing communications (if opted-in)
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers (e.g., payment processors, shipping carriers)
  • Legal authorities when required by law
  • Business partners, if applicable, with your consent

4. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access, correct, or delete your personal data
  • Object to processing or request data portability
  • Withdraw consent for marketing communications

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Forget Me Knot - Gifts for Dementia
Email: info@forgetmeknot.com.au