Shipping Policy

Effective Date: 14th February 2025

At Forget Me Knot - Gifts for Dementia, we strive to deliver your orders safely and efficiently. Please read our Shipping Policy for details on processing times, delivery options, and costs.

1. Order Processing

  • Orders are processed within 3-5 business days (excluding weekends and public holidays).
  • You will receive a confirmation email with tracking details once your order has been dispatched.
  • Processing times may vary during peak periods or promotional events.

2. Shipping Rates & Delivery Times

  • We offer standard and express shipping options across Australia.
  • Estimated delivery times:
    • Standard Shipping: 5-10 business days
    • Express Shipping: 3-5 business days
  • Shipping costs are calculated at checkout based on your location and order weight.
  • Free shipping may be available for orders over $200.

3. Delivery Partners

  • We use reputable courier and postal services to ensure reliable delivery.
  • Once an order is dispatched, we are not responsible for delays caused by third-party carriers.

4. Shipping Restrictions

  • We currently only ship within Australia.
  • Some remote areas may experience longer delivery times.
  • We do not deliver to PO Boxes or parcel lockers for certain courier services.

5. Lost or Delayed Shipments

  • If your order has not arrived within the estimated timeframe, please check the tracking details provided.
  • If your package is lost or significantly delayed, contact us at info@forgetmeknot.com.au for assistance.

6. Incorrect Shipping Details

  • Customers are responsible for providing accurate shipping information.
  • We are not liable for lost or undelivered orders due to incorrect address details.
  • If you need to update your address, please contact us immediately before dispatch.

7. Order Tracking

  • A tracking number will be provided once your order is shipped.
  • You can track your shipment through the courier's website using the tracking number.

8. International Shipping

  • At this time, we only ship within Australia. We do not offer international shipping.

9. Contact Us

For any shipping-related inquiries, please contact us at:

Forget Me Knot - Gifts for Dementia
Email: info@forgetmeknot.com.au