Terms and Conditions

Terms and Conditions

Effective Date: 14th February 2025

Welcome to Forget Me Knot - Gifts for Dementia ("we," "our," "us"). By accessing and using our website [Insert Website URL], you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website.

1. General

  • These terms govern your use of our website and the purchase of products from us.
  • We reserve the right to update or modify these terms at any time without prior notice.
  • Continued use of our website constitutes acceptance of any changes.

2. Orders and Payments

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.
  • Orders are subject to availability, and we reserve the right to refuse or cancel an order at any time.
  • Payment must be completed at checkout through our approved payment providers.

3. Shipping and Delivery

  • We aim to dispatch orders promptly, but delivery times may vary based on location and shipping providers.
  • Once dispatched, we are not responsible for delays caused by third-party carriers.
  • Customers are responsible for providing accurate shipping details. We are not liable for lost orders due to incorrect information.

4. Returns and Refunds

  • We accept returns and refunds in accordance with Australian Consumer Law.
  • If you receive a faulty or incorrect item, please contact us within 5 days to arrange a return or exchange.
  • Items must be returned in their original condition, unused, and with all packaging intact.

5. Use of Website

  • You agree not to misuse our website or interfere with its functionality.
  • We are not responsible for third-party website links provided on our site.
  • Unauthorised use, including hacking or copying content, is strictly prohibited.

6. Intellectual Property

  • All content on our website, including text, images, and logos, is owned by or licensed to us.
  • You may not reproduce, distribute, or use our content without our written consent.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • To the fullest extent permitted by law, our liability is limited to the cost of the purchased product.

8. Privacy Policy

  • Our Privacy Policy outlines how we collect, use, and protect your personal information.
  • By using our website, you consent to our data practices described in our Privacy Policy.

9. Governing Law

  • These terms are governed by the laws of Australia.
  • Any disputes will be resolved under the jurisdiction of Australian courts.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Forget Me Knot - Gifts for Dementia
Email: info@forgetmeknot.com.au